We met three realtors at three houses in one week, and Aimee was the third. Right away we said we would stay with her! She went well above in helping us find professionals to resolve septic and title issues that came up.
Bobbie Jo was always quick to respond especially while she was on vacation and there was another offer and we had to increase our offer. She kept us informed and e-mailed us the forms so we could get our higher bid going. We appreciated her working while on vacation.
Bobbie Jo was a pleasure to work with. She always kept us up to date and was quick to respond to our questions. She made our first home purchase stress free and enjoyable. We would definitely recommend her to family and friends.
Volunteered to meet us anytime to show houses. Cory always accommodated our
Michelle was absolutely wonderful. She made the entire process as stress-free as possible
As a first time home buyer, I had endless questions. Matt went above and beyond to help me through each step.
Jillian was there as a sounding board to listen. She did a great job in both transactions of buying and selling a home.
Dani did a awesome job as my agent! She was very quick at responding to my questions and helping me through the buying process. She made me feel like she cared that I find the right house for me. If I ever want to make another purchase or sell she will be the one I will call.
We were first time home buyers and Matt walked us through step by step making sure we not only were following his lead, but learning the process.
Melissa (Laniewski) was a joy to work with–knowledgeable, responsive and
FUNNY! (She) understood stresses and helped to mitigate them.
We are very pleased with Melissa Laniewski’s ability of going above and beyond for us. She was available 24/7 and did everything in her power to make this deal go smoothly. Our home buying experience was certainly one of a kind. Every turn, something new came up preventing us from buying the house. Melissa was very clear and upfront with all information and options, and ultimately made this purchase happen! ….we are grateful for everything she did for us!
Leslie was amazing in every way possible – kind, knowledgeable, and always available to look into things and answer our questions. Over-all, an outstanding person and wonderful to work with.
After moving back to the area for a new job anD some difficult circumstances, Michelle went above and beyond to find homes to my liking in a rapid fashion. He ability to realize my needs and willingness to be accessible for my busy schedule was everything I could have asked for in a Realtor. It is because of her hard work and dedicaiton that I am now in my new house making it a home.
Both Melissa (Laniewski) and Art (Bowen) were exceptional representatives throughout our whole home buying experience. What a dedicated staff. Felicia and I can’t say enough good things about these two people. Both are VERY knowledgeable and skilled. I would use and recommend Melissa, Art and Bowen Agency to anyone looking for a house. They really “make it happen”. Felicia and I absolutely love our new Middleburg home! We can’t thank Melissa and Art enough for all their hard work, dedication and time it took to meet our needs and wants. Thank you so much!
Per every request Melissa was very quick in obtaining the info I requested. Very very professional!!
Aimee was absolutely fabulous to work with–she was efficient, pleasant, and pursued the sale in spite of unusual and difficult circumstances–the sale was in peril and she pursued a solution to the problem relentlessly.
Matt was great. Helpful, personable, candid. We trusted him, where this was not the case with other agents. He worked for us not his commission.
In every possible way, Art Bowen went beyond the call of duty! Terrific service; one of the very best sales experiences ever! Thanks!
Melissa (Laniewski) was a wealth of knowledge and balanced our requests with advice that served us well. I will always highly recommend Melissa to anyone in the area. She was a delight to work with. She is knowledgeable, caring and quick! We always knew she was in our corner.
We would like to thank you for your time and patience helping us find the home that we wanted. The many hours you drove around showing us homes and all the effort you made to make the buying process so much easier. We love our new home and have been able to have a very easy time in our transition since you helped us with everything from finding the home, closing, and even helping in setting up our utilities.
Dani was always available for any questions we had at any hour of the night.
Janelle understood my concerns and always followed up to make sure everything was clear. Janelle is an asset to your company she is very knowledgeable, patient, and understands the housing market very well.
Abrana always responded to our inquiries in a timely and professional manner – always professional and knowledgeable in regards to renting and purchasing a home. She was prompt and courteous.
Aimee was great–she was on top of everything and very courteous. I highly recommend her to anyone [buying] or selling a home.
Melissa helped us find things that may have been an issue, and that we might have overlooked. She took the time to help us find what we wanted. Melissa was great! She was helpful and knew what she was doing!
Larry put a lot of effort in to working out all the potential disasters of my transaction. I truly appreciate this. If I am ever in need of real estate services again Iwould certainly work with Larry. Thank you for helping to make a small town girl’s dream come true.
Very helpful and had a lot of patience.
Bridget knew what we were looking for and kept it in mind at all times while searching for a home for us in Mifflinburg. She also knew we wanted the tax credit and tried her hardest to find a home before the deadline. She worked around our work schedules and made it easy for us.
Totally happy and satisfied with Bowen and Janelle. She made the whole process easy for us. Communicated with us and kept us well informed during the whole process. We would recommend her to anyone who is in the market to buy or sell a home.
I’m in California and my buying experience was just as smooth as being in the same town.
Dani was great. She had all the answers to questions that I had and if she didn’t, she got them within a day. I will recommend Dani Ferster to everyone I know.
Duska was great! She would call constantly or email to keep me informed about everything. Her guidance along the way was fantastic.
Bobbie Jo did a very outstanding job trying to get a hold of the other Realtor in its final stage of biddings.
As first time home buyers, Alicia was fantastic! She helped every step of the way and was looking out for our best interest. She was always quick to answer any questions we had. We highly recommend Alicia Shaffer for all your realtor needs!
Dani Ferster is the best! I would recommend her because of her top notch knowledge, honesty and commitment. Can’t say enough good things about her!
Leslie is a great agent to work with. Last August we gave her the difficult task of finding my son and daughter-in-law their perfect rural home on 2 acres in the Lewisburg school district. She helped dealing with a difficult seller. So naturally when I retired and wanted to relocate from Florida to be near my son and his family, Leslie was my only choice. She also had a difficult task of finding me a small ranch home. After much searching we found the right house in a very desirable neighborhood. Thanks Leslie! I will most definitely refer you in the future.
Aimee made this experience very stress-free and a happy time in my life. I will never forget all she had done for us during our Mt. Carmel home purchase.
Jillian Eister in the Sunbury office was wonderful to work with. Buying a foreclosure was frustrating. With constant calls and retrieval of information when the selling agent(not a Bowen Agent) was not doing her job, it made me realize how competent Jillian was and how lucky I was to have her on MY side. She always had the answer for me and if she didn’t, she found it. I have already recommended Jillian to friends who are selling! Thanks for having her on your team.
…went above and beyond any expectations we had before starting our home buying process. She not only helped us find the perfect home, but worked hard and was persistent throughout the 4 months that it took to close the transaction.
When we were looking for a home, we weren’t real sure where we wanted to live. Alicia was very gracious with all the different locations we took her to. Each home she showed us, she arrived with the same exuberance as she did with the very first one. When we finally found ‘the one,’ there were a few obstacles we had to overcome with the sellers and Alicia was always very positive and found out all the answers to any questions we had. I will never use anyone else. She was great!
On the day of the offer she kept in constant contact w/me. From 8 a.m. to 10 p.m. She was fantastic to work with. I would recommend the Bowen Agency (specifically) Jillian to anyone. The selling agent was also another Bowen agent and so the entire process was flawless. Thank you!
I just wanted to take a moment now that the dust has settled and thank you for everything you did to get us in our home. Without your hard work and dedication I never would have made it through the process. We are so happy with everything! You are amazing at what you do and we would recommend you to anyone! So again, thank you so much!!
Bobbie was fantastic every step of the way.
My wife and I are casually looking for a new home and will reach out to you if we find something of interest. I really appreciate the simplicity of your website…probably the best I’ve seen. Thanks!
Melissa (Laniewski) did a fantastic job with everything during our home purchase. Extremely responsive and diligent to our needs. Thank you!
I was impressed with the teamwork your associates showed. Duska gave up a Saturday afternoon to do our final walk through. Any future real estate transactions will involve Bowen. Keep up the great work!
Aimee was great–she was on top of everything and very courteous. I highly recommend her to anyone [buying] or selling a home.
Your help, support, advice in selling Dad’s home was super! May God richly bless you in your work.
Dani was very professional in all aspects of selling our property. She is a keeper!
Abrana was wonderful to work with. She kept us informed about the process
and made sure we understood all of the details. She looked out for our best
interests… we would definitely work with her again!
Cory would be my outstanding pick for any Real Estate transaction. Honest information, Best agent available I have ever used in my life Bar none
Melissa met our crazy schedule and limitations (and) made arrangements for us to see every property we desired—even some that were not even listed! (She) kept us calm and focused so we could accomplish our goal of selecting the right house in a very short window! We would have never settled into our new home without Melissa’s guidance, creativity, persistence, HUMOR AND PATIENCE!
Matt really assisted me through the entire process of purchasing my home. He is truly respectful and knowledgeable about the real estate business.
My husband and I were looking for our dream home. We found Terry at Bowen and he made our dream a reality! As first time homebuyers we had lots of questions. Terry was always there to answer them and more plus prepare us for things we wouldn’t have thought of. We could not be happier with the service we received from Terry and the Bowen Agency Realtors. I have and will continue to recommend them to everyone!!!
We interviewed 3 other agents at 3 other houses when we started looking. Kristine listened to what we were looking for, and worked with us through our final house purchase and one deal we had to walk away from.
We had an excellent experience with Matt Hoffman. He is very dedicated, conscientious and went out of his way to make the home buying process easy for first-timers like us. He responded to our inquiries very promptly and worked very closely with the seller’s agent. He is a great agent, very knowledgeable. We will gladly recommend him to our friends and colleagues.
…did a great job showing properties and showuing how it could meet our needs. She stuck with us even though it took 8-9 months to find the right property.
Matt was incredibly helpful & professional. He helped us navigate several tricky and unexpected issues that arose with a for sale by owner purchase.
My fiancé and I were first time home buyers and Bridget was very patient with us and explained everything very thoroughly. I would recommend her to my friends and family.
Cory was awesome for buying my first home. I was a nervous wreck, under a lot of stress, Cory relieved my stress I don’t think another agent could have done as much as she did as well as answered my calls night or day didn’t matter!
Bobbie went above and beyond our expectations. She maintained constant contact and stayed on top of all the important details to make sure our transaction stayed on track. We would definitely recommend her!
Being a first time home buyer I did not feel overwhelmed at all dealing with Terry. He was easy to keep in touch with and kept me informed with all the details. I would highly recommend Terry to anyone who is in search for a home. I cannot express how thankful I am to have had a person such as Terry in purchasing my first home. He did everything he could to make the transition in going smoothly.
Aimee was wonderful! We truly felt that she was in our corner and had our best interest at heart throughout the entire process. We hit a few speed bumps along the way, all of which weere handled in a timely and professional manner. She answered all questions/concerns when it was convenient for me, (which was) very much appreciated with my work schedule. Attentive to issues that arose during inspections, and resolution was reached with little inconvenience and stress to us.
Cory was always professional and flexible, knows connections in local community for mortgage needs ,inspections, etc.
Dale expertly organized our days based on the listings I had selected online. He made very efficient use of the short time we had. His knowledge of the Middleburg and surrounding areas was truely amazing.
Leslie was always very quick to answer any emails and kept me updated with text messages and phone calls. She picked up on what we liked/disliked very quickly. We were very picky and she was patient with us through the whole process.
…was fantastic! Even though she knew we were interested in purchasing a lower priced home, I never felt like she was doing anything other than her best. We worked with a few other realtors before this and she was by far the best. I would recommend her to anyone.
Abrana was very helpful with everything. She was willing to show properties in the daytime, evenings and weekends. I told her I was looking for an inexpensive fixer-upper, she worked as though she was selling a million dollar home – always friendly and on time. I can’t say enough good things about Abrana
Aimee made all phone calls for me which saved me alot of time and stress. She tried to save me money anywhere possible, and she did! She did an excellent job helping me purchase my first home and I am very grateful to her for that.
Melissa was very knowledgeable, accessible, and wonderful to work with in buying our home. We had some very specific things we were looking for in a house and she was patient with us as we looked at many houses trying to find that perfect fit for us. We’ve worked with other realtors in buying/selling homes in the past and she blew them out of the water with the level of service that she provided to us. Highly recommended!!!
Bobbie Jo Suggested a house not on our list because she understood what we
were looking for and that’s the house we bought. It was perfect.
We were provided all the information that we asked for and more!
Christina Hanford was very professional and she always answered all of our questions immediately. She showed us multiple properties and went above and beyond to help us to find the right home. She was on top of everything throughout the process and she truly took our needs into consideration. We are happy with how kind, courteous and professional Christina was all the time. We will recommend her to everyone we know.
Matt could not have been more professional. He is a classy guy with superb character and honesty- so he earned our total confidence in him. And we feel that we’ve made a friend in the process. He responded immediately and met us on weekends at our convenience.
Cory was always available whenever I had any questions. She would give her opinions on the houses we looked at and even point out something she saw that we missed.
Chris and I would like to thank you for the great service we’ve received on the purchase of our new home. The house is coming along great. We couldn’t have done it without you. I don’t think that we could have had a more helpful RE-Agent on our side.
Art was always there for us, day or night. We really appreciate all he has done for us.
Melissa was very patient and did not ever give up on our search for the perfect home. I will definitely use her next time I decide to purchase a property.
Melissa was a fantastic agent to work with and I would highly recommend her to anyone interested in purchasing a home!
I dealt with Cory for my first home purchase through Bowen. I can’t say enough about her, she was truly a pleasure to work with and made sure I was in the loop with everything pertaining to the house and the home buying process! I would recommend Cory at Bowen to everyone looking for a Realtor!
Jillian would contact us immediately whenever we had questions. She listened to our questions & concerns and helped us make the best possible decision.
I loved dealing with Jillian Eister. Looking for a house was an extremely stressful process, she worked with us every step of the way to make it as easy and stress free as possible. It was an amazing experience because she was so helpful!!!
Thank you so much for helping us find our home.
We were very impressed with Leslie. She provided great follow through – she is very good at what she does.
Both of us have looked at buying a home before and had no luck. Christina totally transformed our buying experience. She was there for us every step of the way and we would recommend her to anyone. Even after closing, Christina has been available for us. She went to 7 properties in one day with us during our search!
I am not an easy person to please, and Melissa (Laniewski) had so much patience while working with me…She simply persevered until we found the right property for me… I completely trust her knowledge of the real estate market. I recommend both Melissa and the Bowen Agency to anyone who asks me!
Alicia has an impeccable professional demeanor. I had quite a few difficulties with the sellers and Alicia never lost her kind, and patient ‘bedside’ manner. I will definitely recommend her to anyone else who is looking to purchase or sell their property.
Thanks, Alicia Shaffer, for helping myself and Jason find our dream house. We loved working with you and you always treated us great and helped us with everything and any questions. If anybody is looking to buy or sell, I would highly recommend Alicia for your needs. She was always on top of everything and never late for showings or appointments. Thanks again!
Christina was excellent! She was always able to be reached and we couldn’t have gotten everything done without her hard work! I will be referring her to all of my friends. We are extremely satisfied!
Having dealt with many other Realtors before, we quickly came to appreciate the help we received from the Bowen Agency in purchasing a Lewisburg home. There are many words that immediately come to mind when we recall house hunting with Art Bowen: professional, ethical, patient, wise, practical, informative, thorough, punctual, courteous, and good-natured are but a few. We are entirely satisfied with the services we received and the home we ultimately purchased.
Always there to answer any questions we had throughout the whole process. Quick to respond, no waiting. Very pleasant to work with.
Cory did an outstanding job with our inquires. She always called us back with additional information. She met us everytime always prompt, positive attitude and very laid back. She did a great job for us and reassured us that we would find “our house” and we did. We will recommend her to everyone.
Dani took care of everything!!
Cory was always available whenever I had any questions about anything.
She would give her opinion on houses we looked at and even pointed out
something she saw that we missed.
Aimee made all phone calls for me, which saved me a lot of time and stress. She tried to save me money anywhere possible, and she did! She did an excellent job helping me purchase my first home and I am very grateful to her for that!
Melissa, I wanted to write and express our gratitude to you for all the help you gave us in finding our new home. Since we live out of state, you worked to accommodate our schedule to show us properties in the area. We want to thank you for the professional way you handled the entire home buying process; from making the offer through closing on the property. We feel that you made buying our home a very positive experience and we would recommend your services to anyone who plans to purchase or sell a property. Again, thank you very much for making this a very positive experience.
Matt Hoffman Rocks!!
Matt is very understanding, caring, and dedicated to what he does. We really enjoyed working with him. When my mother passed away, Chad and I quit looking for a home to buy in Lewisburg, PA. Matt did not push us in any way. He told us that when we were ready to start looking again to let him know. He was very understanding with our situation. We greatly appreciate all his hard work and patience with us.”
Had a great experience using Bowen!
Cindy was the best agent I’ve worked with in my search for a home in Sunbury. Very nice, very helpful, and very honest!
What impressed us the most was the fact that she showed us many homes in the past year & she was never “pushy” or upset when we didn’t like what she showed us, she just kept showing us more till we found one we liked. Melissa Laniewski was the first person that we talked to when we were looking at a home that was listed by the Bowen Agency. We were very lucky to have such a wonderful sales associate . … One night she even came in at 9:00 pm for us to revise our offer. Thanks to her, that revision was what helped us to get the house that we bought. She is very determined and dedicated to find you the perfect house for your needs!!
Matt went above and beyond! This is my first home purchase in Lewisburg, PA and he could not have made it an easier or more pleasant experience. I would certainly allow Matt to sell my home and would gladly purchase another one with him. Wonderful, wonderful customer service! Great Job!
Leslie took her time explaining the process and steps involved along the way. She guided us so that we could make well-informed decisions. We also appreciated the referrals to vendors we needed along the way
Melissa (Laniewski) helped me through each step of buying my townhouse and selling my home. At times it was emotional for me but she kept me calm and explained anything I did not understand. She kept me informed and offered advice when I asked for it. I felt very comfortable dealing with her and appreciated her expertise and help.
Bridget took a phone call from us at 10:00 PM to help answer a question. We had a very stressful mortgage process due to the bank and Bridget was the only person that kept us going until we finally went to settlement. We heard that she was really good and Friendly!
The house sold quickly, I was very happy! Dani did a great job! As an executor living 1,600 miles away I thought this was going to be a terrible process. She kept me informed and handled the paperwork in an efficient way. Thanks for all of your help in selling the house.
I was purchasing for the first time on my own and moving 2 and a half hours from home. Larry kept me well informed in all aspects. Larry did a terrrific job to help me through this life changing process. He is an asset to your company.
Thank you, Melissa, for helping me find a great house to make our new home!!
…is absolutely fantastic, a go-getter, and gets the job done. Goes above and beyond to make sure 100% satisfied–did a great job in finding out what we liked and helping us realize our dream was to build. When new home is built, we will list our current home with Aimee, and recommend her to any buyer or seller.
Leslie is a fantastic agent. She went above and beyond on many occasions to get me into the perfect home for me. She understood from the very beginning what I needed and did everything expediently. She even took my after hours calls and calmed me down when I started to panic.
She did a great job; didn’t feel pressured and made the experience easy.
I plan to purchase real estate in the area again in the future and I will continue to use Duska to represent me and assist me with my needs. I have purchased property with her in the past and I appreciate the active role that she takes in organizing the transactions and arranging things like inspections and financing.
Aimee was always available and made time for us when we found a house we wanted to see. She really made us feel like her top priority. We can’t say enough about Aimee–she was extremely knowledgeable and professional, yet we really looked at her like a close friend. She is amazing and we recommended her to all our 1st time buyer friends.
Melissa…thank you for being such a wonderful Realtor. We love our new home and appreciate all you did to help us!
I can’t express how much we appreciated all of Jillian’s help. She met with an evenings and a Sat. She was very prompt and calm which made me calm. She answered all of questions throughout this process and made us feel at ease purchasing our new home. Dealing & working her was like working with a friend or family member.
Bridget was very helpful and patient and had a good eye for pointing out advantages and challenges of the properties that we looked at.
I just want to say that I purchased my first home today and it could not have happened without the people from the Bowen Agency on Second Street in Sunbury. They have done nothing but bend over backwards to help me achieve this goal. Congratulations to you for having such good people.
Everything went extremely smooth and Bridget was extremely helpful, always friendly answered all our questions and contacted the Sellers when we needed answers. She is a great asset to your company!
Kristine Horten did a fantastic job helping us buy our first home. She was friendly, helpful, and stayed calm with a difficult seller. We are so thankful for her help!
Kristine went above and beyond. She helped day and night to have our needs met.
Kristine was always available to us. I called her a lot with questions. She’s the best! I will recommend her to all!
Leslie surpassed all expectations. She was always quick to respond to any concerns or questions we had along the way. She ensured we navigated the process as smoothly as possible. Leslie is a wonderful and thoughtful agent. . She is quite knowledgeable and always quick to research any answers about procedures we didn’t understand. I will definitely recommend her to anyone interested in buying or selling.
We worked with Melissa (Laniewski) and Kristine (Horten) and had a wonderful experience. They were accommodating to our schedule when we were living (out of state). We would use them again and recommend them to our family and friends.
Aimee was amazing to work with, we liked her from the first house. She would meet us anytime, knowing that my boyfriend and I had difficult schedules. She also returned phone calls and emails very quickly. She took us very seriously when telling her we wanted to buy a house, and that is where another agent failed. She does a great job!
Art was great! As first-time home buyers, we were apprehensive. He guided us through the process effortlessly answering emails, even in the evening, no matter how small or big the question. The only Real Estate agency we would ever deal with is Bowen. We bought a commercial property last year and a residential property this year. Both were a pleasant experience!
I was very satisfied with the effort Aimee put forth. I know that agents are paid on a commission basis – seeing that I was only purchasing land with a small commission would probably discourage some agents
— Aimee was not like that one bit. She gave me her best! Thanks.
Dani’s professionalism and calm demeanor kept us very comfortable through the whole process.
Larry was willing to work late in the evening and on Sundays with short notice
Bobbi Jo was great. Communication is key – she kept the ball rolling and had me in my new home ASAP!!
From Bad Credit to in our New Home! She Is Our Realtor! We can’t say enough good things about Christina. She listened to us, prepared us, and walked us through each step, even when things seemed to be falling apart. However, Christina kept her cool and kept things moving along. My kids loved her and she made moving so much easier than we expected. We would recommend Christina in a heartbeat!
We always thought buying a home would be a very stressful experience. We couldn’t have been more wrong! Larry made the whole process go so smoothly from start to finish. He kept us informed about what was happening and what needed to be done. We are extremely satisfied with our experience. It went better than we imagined.
Your associates are the face of your business. So Is important you learn to manage them the right way.
The role of a manager and leader is an inexact science due to the complexities and differences among individuals. A manager must at times be a friend, a counselor, a confidant, a stern taskmaster, and an efficient business executive. The superior manager is a person who can mold a variety of different personalities into an effective team in order to produce predictable results month after month.
However, there are no final answers in dealing with employees. Due to the complexities of human personality, an excellent manager and leader is always aware that the individual facing him or her across the desk is unique. The ideas and information contained in our program will enable your management team to maximize their effectiveness in influencing, leading and managing others towards superior results.
Management and Leadership Excellence Competencies Include:
Managing vs Leading
Management is a set of skills and processes designed to assist with the running of a company or department on a daily basis. Leadership is the art of creating the environment that allows creativity, vision, and employee ownership and accountability. Identifying success factors and core competencies required to be a leader, as well as a manager, and when each of these behaviors is required within your organization is critical for your management team. Make sure you are working with a contractor management services software to improve your business management and profits.
Understanding the Generations
For the first time in recent history, there are four generations working side-by-side in organizations. This has become the largest demographic shift since women and members of minority groups began entering the workforce in significant numbers decades ago. Each of the four generations, their backgrounds and work styles are explored, as well as unique ways to lead each effectively.
Leading High Performing Teams
In today’s competitive environment organizations must maximize the effectiveness of all their employees. A crucial component of this effectiveness resides in your managers’ ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities. Through this highly interactive program, your managers will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment.
Setting the Direction
A key to success in any walk of life is the ability to develop a plan and stick to it. In order to be successful, your management team needs to know where they are taking their staffs, and every employee needs to understand how they contribute to the success of the organization, the department, and their team. A clear vision, and targeted goals will help create ownership and accountability throughout the organization.
The Performance Management Process
All individuals need to understand what is expected of them, and what outcomes they need to produce. In addition, individuals need to know how they are doing in achieving those outcomes. Built around your unique Human Resource processes, we will provide your managers with the steps to successful performance management; keys to implementing the plan; and the philosophy behind creating a performance based management system.
Coaching for Success
In today’s competitive market it is difficult to find and keep a product oriented competitive advantage. People are your company’s most valuable asset. For employees to maintain their competitive edge effective managers and leaders must be able to coach them to excellence. Your managers will create a talent assessment of their teams; learn when to coach; keys to coaching each member of their team; a model for the coaching conversation; what problems to avoid; and the rewards and pay-offs to helping employees maximize their core competencies.
Managing the Problem Employee/Dealing with Difficult Conversations
Problem employees not only negatively impact their own areas of responsibility, but also the contribution of others. Unfortunately, confronting these individuals can be uncomfortable for managers. Understanding a model for these difficult conversations with their employees will result in management confidence, and employee performance improvement through a clearly identified action plan.
Delegation is one of the essential skills of effective management. Management has been defined as “getting results through others,” that requires effective delegation of tasks, duties and responsibilities to a staff. The reality is that many managers are often unwilling or unable to delegate due to a lack of understanding of how and why this important skill is necessary.
Based on the Blanchard-Hersey model of leadership, this module reminds your managers that there is no “one best way” to influence others. To be effective, management style should be driven by the personality and “readiness” of the individuals being managed and influenced.
Communicating for Results
85 % of our success is based on how well we communicate with others. There are many skills required to be a successful leader; most, if not all of the skills, depend on one thing, communications. Managers and leaders must be able to clearly articulate their thoughts, listen actively to their teams, and understand the impact that personalities have on the communication process.
Most change initiatives within organizations are usually met with resistance at various levels. Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results. Shared commitment to change develops only when your employees feel they are part of the process. This requires managers to develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward.
Keys to Behavioral Interviewing
Hiring the wrong people is a costly mistake in today’s business world. Ensuring that your managers are maximizing the interview process requires a shift in their thinking. Hiring the best candidates for your organization is a process that requires understanding the competencies of the open position, and asking the right questions of the candidate to fully understand if they can be successful in the role, and in your organization.
Chad and I really appreciate all the time you spent showing us houses. You really treated us more like a friend than “just another customer”. I would “highly” recommend you to anyone that is looking to buy or sell a house. Thank you for all your hard work.
Larry helped us settle on our property in only 2 weeks. He kept chasing the inspectors, lender and seller to keep things moving so we could settle quickly.
Melissa was wonderful! She quickly grasped the type of home we were looking for and showed us several homes. She was honest when we discussed the advantages and disadvantages of each. When we had questions, if she didn’t have the answer she found someone who did. She even called a builder to find out what types of permits would need to be pulled to install a fence and whether the Homeowner’s Association was still active. She worked very closely with us during the mortgage process. Best of all, we felt that she genuinely wanted us to be a part of the community. She was a great ambassador for the Susquehanna Valley!
Jillian always researched or looked into ALL of my concerns and questions big or small. ALWAYS got back to me quickly with and answer.
Jillian is the best! She was helpful, knowledgable, understanding and responsive within a timely manner. I will recommend her to friends and family.
I can’t say enough positive things about Abrana. She is great at her job and should be considered an awesome asset to your organization. We plan on buying more homes in the near future and will be using her exclusively! Very communicative with us through the whole process answering our many questions.
“…Aimee made sure we got extra keys AFTER the closing.
Excellent follow up and attention to details. Very responsive by phone, text and email. Matt was great throughout the entire process.
Michelle Mack helped us get the previous homeowner to make important improvements prior to closing. We would like to thank Michelle for her time and kindness. We really felt comfortable and enjoyed working with her.
Jillian was able to be reached at anytime and responded promptly. Jillian was very attentive to all of our concerns and handled all issues professionally and made the entire process enjoyable. Jillian is Awesome! I couldn’t have asked for a better agent or experience though out my first-time home buying experience. I would recommend her to any home buyer or seller.
Thanks to Abrana. Trips to view possible homes were thoroughly planned and though out. Listings printed off for each home being viewed and our itinerary was mapped out with plenty of time to view each property. Very organized! Abrana did an exceptional job and we would highly recommend her to any prospective clients.
Dani took care of everything. Outstanding job!
Kristine Horten was our agent and she was nothing but tireless in supporting us through the whole buying process. Her level of support was far above our expectations. Super service deserving of recognition.
I wanted to let people know how helpful our agent Dani Ferster was when we were looking for our home. We had just moved here from California, and we were living in our RV. We were very anxious to move into a home, but the whole procedure can be discouraging and stressful.
Our agent, Dani, was so amazing during the whole thing! She is very knowledgeable with the whole process and made it all run very smoothly from start to finish! From setting up showings, dealing with bidding, and finalizing the deal, she was right there by our side. We felt very much at ease because she was involved and happily answered our numerous questions and gave sound advice.
Anyone who has Dani as their agent is surely blessed!
Jillian Eister excelled in all facets of our home buying process. Greatly appreciated her professionalism and courteousness
Melissa was always available, returned my calls ASAP, was courteous, friendly, but NEVER pushy. She is a gem! Always dependable!
Melissa was a fantastic agent! She made the process so easy and non-stressful. She was always easy to contact and knew specifics when asked. Melissa was constantly in touch with us and very helpful throughout the entire process. Would recommend her to anyone!